Privacy Policy

Last updated: 04 February 2026

1. Introduction

Pawmorial ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, postal address, phone number when you create an account or place an order
• Payment Information: Credit card details are processed securely through Stripe and are never stored on our servers
• Memorial Content: Photos, text, and other content you upload to create memorials
• Usage Data: Information about how you use our website and services
• Technical Data: IP address, browser type, device information, and cookies

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Create and maintain your memorial pages
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Memorial Privacy

We understand that memorial content is deeply personal. You have full control over who can view your memorial. You can set your memorial to public (viewable by anyone with the link) or private (only viewable by people you approve). Premium members have access to additional privacy features.

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Companies that help us deliver our services (payment processing, shipping, email)
• Legal Requirements: When required by law or to protect our rights

6. Cookies

We use cookies and similar technologies to improve your experience on our website. You can control cookies through your browser settings. Essential cookies are required for the website to function properly.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment information is encrypted using SSL technology.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Memorial content will be preserved indefinitely unless you request its deletion.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at: